Customer Support
Contact Us, FAQs, and Returns — Self-serve returns, international notices, sizing help, and direct lines to the warehouse crew.
Contact Us, FAQs, and Returns — Self-serve returns, international notices, sizing help, and direct lines to the warehouse crew.
Choose the channel that works best for you — we’re here to help with orders, inquiries, and support.
Mon–Fri · 9:00 AM – 6:00 PM (CST)
Response within 24hFor wholesale, procurement, media, custom projects, or any questions — fill out the form and our team will get back to you within 24 hours.
Find instant answers to the most common questions — no waiting needed.
We accept returns and exchanges on undamaged items matching the condition they were shipped in, up to 30 days after delivery. Pre-orders may be refunded before shipment. Due to changes in how goods can be sent back to the United States, some international return policies have been updated.
Domestic US orders typically arrive within 5–10 business days. Express shipping (DHL/FedEx) is available for 3–5 day delivery. International orders vary by destination — please check our shipping policy for estimated timelines.
Yes! We specialize in OEM/ODM manufacturing with over 20 years of experience. We offer custom embroidery, low MOQs, free logo design mockups, and samples within 7 days. Contact our business inquiries team for a quote.
Yes, every order includes a tracking number sent to your email once shipped. You can also check your order status from your account dashboard under “Orders”.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for wholesale orders. All payments are processed securely.
Self-serve returns made simple. Three steps to get your issue resolved.
Visit our support portal to initiate a return or exchange. Have your order number ready.
Pack your items securely in original packaging. Attach the prepaid return label and drop off at any carrier location.
Once received and inspected, refunds are processed within 5–7 business days to your original payment method.
International Customers — read the latest notice regarding international returns and exchange handling.