Customer Support
Contact Us, FAQs, and Returns — Self-serve returns, international notices, sizing help, and direct lines to the warehouse crew.
Contact Us, FAQs, and Returns — Self-serve returns, international notices, sizing help, and direct lines to the warehouse crew.
Choose the channel that works best for you — we’re here to help with orders, inquiries, and support.
Mon–Fri · 9:00 AM – 6:00 PM (CST)
Response within 24hFor wholesale, procurement, media, custom projects, or any questions — fill out the form and our team will get back to you within 24 hours.
Find instant answers to the most common questions — no waiting needed.
We accept returns and exchanges on undamaged items in their original condition, up to 30 days after delivery. Pre-orders may be refunded before shipment. Contact hatshow@tilgomedal.com to start a return.
Orders ship from our Zhuhai, China factory via DHL, FedEx, or UPS. Delivery to the USA takes 5–10 business days after dispatch. Sample orders ship within 7 days.
Yes. Wholesale starts at $3.60 per piece with low minimum order quantities. We also offer custom OEM/ODM manufacturing — your own logo, colors, and designs. Samples in 7 days.
Yes. Once your order ships, you’ll receive a tracking number by email. You can track anytime at our Order Tracking page or directly through the courier’s website.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Secure checkout via our encrypted payment gateway.
Our snapbacks use a 30% wool / 70% acrylic blended fabric — thicker and more structured than 100% acrylic, with natural breathability, moisture resistance, and a crisp, premium texture.
No. Wool is breathable out of the box — no chemical odor, no off-gassing. It also resists mildew and doesn’t trap sweat odor the way pure acrylic does.
Yes. Wool naturally regulates temperature — it insulates in cold weather and breathes in heat, so the hat feels comfortable year-round, not just winter.
Yes. TilgoMedal (Zhuhai HaoQing Textile Co., Ltd.) is a USPTO-registered brand and a SEDEX, Bureau Veritas, and SGS audited manufacturer since 1999.
Self-serve returns made simple. Three steps to get your issue resolved.
Visit our support portal to initiate a return or exchange. Have your order number ready.
Pack your item securely in its original packaging, then ship it back through a trackable courier.
Once we receive and inspect the item in its original condition, we process your refund.