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HomeShop Contact Us, FAQs, and Returns TilgoMedal Pro Order Tracking OEM/ODM

Customer Service

Last updated: September 14, 2026

1

Email Support

hatshow@tilgomedal.com
Response within 24 hours on business days.

2

WhatsApp Support

+86 159 1628 4308
Response within 2 hours during business hours (Beijing time).

3

Returns and Exchanges

30-day return policy. Items must be unused and in original condition. Read full policy

4

Pre-order Tracking

Pre-orders may be refunded before shipment. Track your pre-order status anytime. Track now

Response Times

Exclusions

Consumables, digital goods, and some sensitive product categories may be non-returnable. Contact us if you are unsure about your item.

How Can We Help?

Our customer service team is here to assist you with any questions.

Get Support
Email: hatshow@tilgomedal.com WhatsApp: +86 159 1628 4308
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